Privacy Policy.

Who we are

This privacy policy applies to The Private Method (“TPM”, “we”, “us” or “our”) and explains how we handle personal information in connection with our website and coaching services.

Before publishing, insert the exact legal/business name of the data controller here if it is different from “The Private Method”.

Our contact details

If you have a question about this privacy policy or how your personal information is used, you can contact us using the details below.

• Business: The Private Method
• Email: [email protected]
• Website: tpmmethod.com

The type of personal information we collect

Depending on how you interact with TPM, we may collect information such as:

• your name, email address, telephone number and contact details;
• information you provide through forms, assessments, applications or onboarding;
• information you choose to share with us during coaching or support communications;
• programme, membership, booking and transaction information;
• technical information about how you use our website, where collected through cookies or similar technologies.

Fitness or coaching information can sometimes include health-related data. Keep your approved legal wording here if you collect or process special-category health information.

How we get the personal information and why we have it

Most of the personal information we process is provided directly by you when you contact us, complete a form or assessment, book a call, purchase or use a TPM service, or communicate with our team.

We may use personal information to:

• respond to enquiries and provide requested information;
• administer bookings, onboarding, memberships and coaching services;
• process and confirm purchases or subscriptions;
• provide service messages, reminders and member communications;
• improve our website, programmes and customer experience;
• meet legal, regulatory, accounting or security requirements.

The lawful basis we rely on will depend on the purpose of the processing and may include performance of a contract, consent, legitimate interests or compliance with a legal obligation.

Who we share your information with

We may use trusted service providers to help operate our website, communications, payments, scheduling, coaching systems and other business functions. We only share personal information where reasonably necessary for those services or where required by law.

Where providers process personal information outside the UK, appropriate safeguards should be used where required by applicable data protection law.

How we store your personal information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where needed to meet legal, accounting or reporting obligations.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

• ask us for copies of your personal information;
• ask us to correct information you believe is inaccurate or incomplete;
• ask us to erase your personal information in certain circumstances;
• ask us to restrict the processing of your personal information in certain circumstances;
• object to certain processing;
• ask for information you provided to be transferred in certain circumstances;
• withdraw consent where processing is based on consent.

If you want to exercise a privacy right, contact us using the email shown on this page. We may need to verify your identity before responding.

Cookies and similar technologies

Our website may use cookies or similar technologies to make the site work, understand usage, remember preferences and support marketing where permitted. Where consent is required, you should be given an appropriate choice before non-essential cookies are used.

How to complain

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You may also have the right to complain to the UK Information Commissioner’s Office (ICO). The ICO provides current contact and complaint information at ico.org.uk.